Shipping
All items are shipped USPS. We ship Monday through Friday. Orders received before 2PM PST will typically ship same day. While we can control our shipping process, USPS has at times struggled through the pandemic, holidays and service issues which can impact delivery times and lost packages. If there is an issue with your shipment, please let us know and we will do everything we can to help.
Returns
All unopened items are fully refundable within 30 days.
After 30 days, at our discretion, we may issue a Hit! Balm gift certificate for the items in question in lieu of refunds.
Return Exceptions:
Items may not be returned once opened unless there is a product defect.
What if I forget my password?
You can always reset your password from the MY ACCOUNT page.
Do you ship overseas?
We are currently only shipping to select US states. Please use our contact forms to get in touch if you would like to know more.
Which US States do you ship to?
We currently ship to all US states, except for the following:
Idaho
Nebraska
North Dakota
South Dakota
