Terms of service
TERMS OF SERVICE
Last updated: July 2026
OVERVIEW
This website is operated by The Hit Balm Company, Inc., doing business as Hit! Balm. Throughout this website, the terms “Hit! Balm,” “we,” “us,” and “our” refer to The Hit Balm Company, Inc.
The Hit Balm Company, Inc. offers this website, including all information, tools, products, and services available through this website, conditioned upon your acceptance of these Terms of Service and all other policies referenced herein.
By visiting our website, creating an account, placing an order, purchasing a product, enrolling in a subscription or recurring purchase option, or otherwise using our website or services, you agree to be bound by these Terms of Service.
Please read these Terms of Service carefully before using our website. If you do not agree to these Terms of Service, you should not use the website or purchase products through the website.
Our Privacy Policy, Return and Refund Policy, Shipping Policy, Purchase Options Cancellation Policy, and other applicable policies are incorporated into these Terms of Service by reference.
ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you are using this website with the involvement and consent of a parent or legal guardian as permitted by applicable law.
You may not use our products, website, or services for any illegal or unauthorized purpose.
You must not transmit viruses, malicious code, or other harmful technology through our website.
A violation of these Terms of Service may result in the suspension or termination of your access to our website or services.
GENERAL CONDITIONS
We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website when reasonably necessary to prevent fraud, misuse, unauthorized resale, abuse, violations of these Terms of Service, or other unlawful activity.
We may modify, suspend, or discontinue portions of the website or services at any time, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, scrape, exploit, or commercially use any portion of the website, products, services, or website content without our prior written permission, except as permitted by applicable law.
PRIVACY
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how The Hit Balm Company, Inc. collects, uses, and discloses personal information.
ELECTRONIC COMMUNICATIONS
When you visit hitbalm.com, place an order, create an account, or communicate with us electronically, you are communicating with The Hit Balm Company, Inc. electronically.
You consent to receive transactional and service-related communications electronically, including communications relating to orders, payments, shipping, delivery, subscriptions, account activity, and customer service.
Where you have opted in or where otherwise permitted by law, we may also send marketing communications. You may unsubscribe from marketing emails using the unsubscribe link provided in those communications.
You agree that electronic agreements, notices, disclosures, and other communications may satisfy applicable legal requirements that such communications be in writing.
ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and current.
However, information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, product availability, or other information.
We reserve the right to correct errors or inaccuracies and update information as permitted by applicable law.
PRODUCTS AND SERVICES
Certain products or services may be available exclusively online and may be available in limited quantities.
Product packaging, labels, colors, and appearance may vary slightly from images displayed on the website due to packaging updates, device displays, photography, manufacturing changes, or other factors.
We reserve the right to limit the sale of products or services to any person, geographic region, or jurisdiction where permitted by law.
We may limit product quantities or discontinue products at any time.
All descriptions of products and product pricing are subject to change at any time without notice, subject to applicable law.
PRODUCT INFORMATION AND WELLNESS DISCLAIMER
Information provided through this website, product descriptions, emails, social media, customer communications, blog content, or other content provided by The Hit Balm Company, Inc. is for general informational and educational purposes only.
Products offered by The Hit Balm Company, Inc. and information provided through Hit! Balm are not intended to diagnose, treat, cure, or prevent any disease.
Nothing on this website or in our communications is intended to replace professional medical advice, diagnosis, or treatment.
You should consult a qualified healthcare professional regarding questions about your health, medical conditions, medications, pregnancy, nursing, or the use of wellness products.
Individual experiences and results may vary.
Customers are responsible for reviewing product labels, ingredients, directions, and warnings before use and for using products only as directed.
Discontinue use and consult an appropriate healthcare professional if you experience an adverse reaction or have concerns regarding product use.
Keep products out of reach of children and pets unless a product is specifically intended and labeled for pet use.
ORDERS AND ORDER ACCEPTANCE
Submitting an order does not guarantee acceptance of the order.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, pricing or inventory errors, unauthorized resale, payment issues, product restrictions, or violations of these Terms of Service.
If we cancel an order after payment has been successfully processed, we will issue any applicable refund to the original payment method.
We may contact you using the email address, phone number, or other contact information provided with your order if additional information is needed.
You agree to provide current, complete, and accurate order and account information.
PRICING AND BILLING INFORMATION
Prices are displayed in the currency shown at checkout and are subject to change without notice, subject to applicable law.
You agree to provide current, complete, and accurate purchase and account information for transactions made through our website.
You agree to promptly update account and payment information when necessary so that we can complete transactions and communicate with you regarding your orders.
Promotional offers, discounts, rewards, and coupon codes may be subject to separate terms, expiration dates, product restrictions, minimum purchase requirements, and limitations on combination with other offers.
We reserve the right to correct pricing errors and to cancel orders affected by an obvious pricing or technical error, subject to applicable law.
SUBSCRIPTIONS AND RECURRING PURCHASES
Certain products may be offered through subscriptions, automatic renewal, or recurring purchase options.
By enrolling in a subscription or recurring purchase option, you authorize recurring charges according to the price, product selection, and delivery frequency disclosed at checkout and in the applicable subscription terms.
Your subscription will automatically renew and continue until canceled in accordance with our Purchase Options Cancellation Policy and applicable law.
You may cancel eligible subscriptions as described in our Purchase Options Cancellation Policy.
Canceling a subscription stops future recurring orders and charges. Canceling a subscription does not automatically cancel, refund, or return an order that has already been processed.
Subscription orders may be subject to product availability and successful payment authorization.
Please review our Purchase Options Cancellation Policy for additional information regarding subscription management, payment failures, changes, and cancellations.
SHIPPING AND DELIVERY
Orders are shipped according to our Shipping Policy.
Shipping, transit, and delivery dates are estimates unless otherwise expressly stated.
Carrier delays, weather, natural disasters, address issues, transportation disruptions, service interruptions, and other circumstances outside our reasonable control may affect delivery times.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Tracking information is provided when available. Tracking updates are supplied by the applicable shipping carrier and may not update in real time.
Please review our Shipping Policy for additional information regarding order processing, tracking, delivery, and shipping concerns.
RETURNS AND REFUNDS
Returns, refunds, and eligible order cancellations are governed by our Return and Refund Policy and any applicable return or cancellation rules displayed through our store.
Please review our Return and Refund Policy before making a purchase.
Canceling a subscription does not automatically create a return or refund for an order that has already been processed or shipped.
Refunds, when approved, will generally be issued according to our Return and Refund Policy and applicable law.
CUSTOMER ACCOUNTS
If you create or use a customer account, you are responsible for maintaining the confidentiality of your login credentials and restricting unauthorized access to your account.
You are responsible for activity occurring through your account to the extent permitted by applicable law.
Please contact us promptly if you believe your account has been accessed or used without authorization.
We reserve the right to suspend or terminate accounts reasonably believed to be involved in fraud, abuse, unauthorized activity, or violations of these Terms of Service.
REVIEWS, COMMENTS, PHOTOS, VIDEOS, AND OTHER CONTENT
You may have the opportunity to submit product reviews, photographs, videos, comments, suggestions, testimonials, or other content.
You may not submit content that is unlawful, threatening, abusive, defamatory, obscene, fraudulent, intentionally misleading, invasive of another person's privacy, or infringing upon intellectual property or other legal rights.
You may not submit malicious software, spam, unauthorized commercial solicitations, or content that falsely impersonates another person or entity.
You represent that you own or otherwise have the necessary rights to content you voluntarily submit.
By voluntarily submitting content to The Hit Balm Company, Inc. through our website, review system, rewards program, social media submission process, or another content-submission feature, you grant The Hit Balm Company, Inc. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, adapt, and promote that content in connection with our business, website, social media, advertising, marketing, and promotional activities, subject to applicable law.
Where appropriate, we may identify submitted content using the name, first name, username, or other attribution associated with the submission.
We may remove or decline to display content that violates these Terms of Service or applicable law.
The Hit Balm Company, Inc. is not responsible for opinions or statements independently submitted by customers or other third parties.
REWARDS, LOYALTY PROGRAMS, AND PROMOTIONS
The Hit Balm Company, Inc. may offer rewards programs, loyalty points, promotional discounts, referral offers, gifts, free products, or other incentives.
Program terms, point values, redemption requirements, available rewards, and promotional offers may change from time to time, subject to applicable law.
Rewards, points, coupons, and promotional benefits have no cash value unless expressly stated or required by applicable law.
Rewards and promotional benefits may not be transferable and may be subject to expiration or other limitations disclosed in the applicable program terms.
We may correct rewards or account balances resulting from technical errors, duplicate activity, fraudulent activity, returned purchases, canceled orders, or misuse of a rewards program.
Additional terms displayed in connection with a specific promotion, discount, giveaway, or rewards program may apply.
THIRD-PARTY TOOLS, SERVICES, AND LINKS
Our website may use or provide access to third-party tools, services, websites, or integrations.
These may include ecommerce platforms, payment processors, shipping carriers, subscription providers, rewards platforms, review services, email and communication providers, analytics services, and other technology or business service providers.
Third-party services may be subject to their own terms, policies, and privacy practices.
The Hit Balm Company, Inc. is not responsible for independently operated third-party websites or services except to the extent required by applicable law.
Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement of the third party or its content.
INTELLECTUAL PROPERTY
Unless otherwise stated, all content on this website, including text, graphics, logos, product names, product images, photographs, designs, icons, videos, written materials, and other original content, is owned by or licensed to The Hit Balm Company, Inc. and is protected by applicable intellectual property laws.
Hit! Balm®, the Hit! Balm logo, associated branding, product names, and related designs may be trademarks or other protected intellectual property owned by or licensed to The Hit Balm Company, Inc. or their respective owners.
You may not copy, reproduce, modify, distribute, publish, display, create derivative works from, or commercially exploit our intellectual property without prior written permission, except as expressly permitted by applicable law.
No license or right to use any trademark, logo, trade name, product image, or other proprietary material is granted except as expressly stated in these Terms of Service.
PROHIBITED USES
You may not use the website or its content to:
• Violate applicable laws or regulations
• Infringe intellectual property or other legal rights
• Submit false, fraudulent, or intentionally misleading information
• Harass, abuse, threaten, or harm another person
• Transmit malicious software, viruses, or harmful code
• Collect personal information about others without authorization
• Interfere with the security or operation of the website
• Attempt unauthorized access to our systems, accounts, or services
• Scrape, crawl, mine, or extract website data for unauthorized commercial purposes
• Engage in fraudulent transactions or payment activity
• Misuse promotions, rewards, discount codes, referrals, or customer accounts
• Impersonate another person or entity
• Use the website for unauthorized resale or other unlawful commercial activity
We may suspend or terminate access for violations of these prohibited uses.
DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE AND THE INFORMATION, CONTENT, TOOLS, AND SERVICES AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
THE HIT BALM COMPANY, INC. DOES NOT GUARANTEE THAT THE WEBSITE WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE HIT BALM COMPANY, INC. DISCLAIMS WARRANTIES THAT MAY OTHERWISE APPLY TO THE WEBSITE OR SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
NOTHING IN THESE TERMS OF SERVICE EXCLUDES WARRANTIES, RIGHTS, OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE HIT BALM COMPANY, INC. AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE OR SERVICES.
THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY. IN SUCH CASES, THE APPLICABLE LIMITATIONS WILL APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Hit Balm Company, Inc. and its directors, officers, employees, agents, and affiliates from third-party claims, liabilities, damages, or reasonable costs arising from your unlawful use of the website, your material violation of these Terms of Service, or your infringement of another person's legal rights.
SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed from these Terms of Service.
The remaining provisions will remain valid and enforceable.
TERMINATION
These Terms of Service remain effective unless terminated by you or The Hit Balm Company, Inc.
You may stop using our website at any time.
We may suspend or terminate your access to the website or services if you materially violate these Terms of Service, engage in fraudulent or unlawful conduct, or misuse our website or services.
Obligations and liabilities incurred before termination may survive termination where appropriate.
GOVERNING LAW
These Terms of Service and your use of the website are governed by applicable federal law and the laws of the State of California, without regard to conflict-of-law principles, except where the laws of another jurisdiction provide rights that cannot lawfully be waived.
Nothing in these Terms of Service is intended to limit any non-waivable consumer rights available under applicable law.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.
Updated Terms of Service will be posted on this website with a revised “Last updated” date.
Where required by applicable law, we will provide additional notice of material changes.
ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Purchase Options Cancellation Policy, and other policies expressly incorporated by reference, constitute the agreement governing your use of our website and applicable services.
Our failure to exercise or enforce a right or provision of these Terms of Service does not constitute a waiver of that right or provision.
CONTACT INFORMATION
Questions about these Terms of Service may be directed to:
The Hit Balm Company, Inc.
12655 W Washington Blvd, Ste 204
Los Angeles, CA 90066
United States
Email: hello@hitbalm.com
Website: hitbalm.com