Terms & Privacy

Terms & Privacy

The information provided by us on this web site or otherwise communicated via emails, documents etc. is believed to be accurate and represents the best information currently available to us. The information given is designed only as a guide for safe handling, use, processing, storage, transportation, disposal and release and is not to be considered as a warranty or quality specification. The information relates only to the specific material designated and may not be valid for such material used in combination with any other material or in any process, unless specified in the text.

We make no warranty of merchantability or any other warranty expressed or implied, with respect

to such information, we assume no liability resulting from its use. Users should make their own investigation to determine suitability of the information for their particular purposes.

In no event shall HitBalm be liable for any claims, losses or damages of any third party or for lost profits or any special, indirect, incidental, consequential, or exemplary damages, how-so-ever arising, even if HitBalm has been advised of the possibility of such damages.


We want you to know how we handle the information you send us via the internet. Our Privacy Policy adapts to the internet’s dynamic environment. We keep you informed by updating this Privacy Policy as our procedures change. Please review it occasionally to remain informed.

Automatic Collection

Our Web server automatically recognizes only the visitor’s domain name (not the email address), IP address and records the visitor’s browser and platform type (e.g., Netscape browser on a Microsoft platform).


We use cookies to:

  •    Record the visitor’s session information (such as the visitor’s shopping selections when ordering).
  • Record user-specific information on the pages the visitor selects for viewing.

E-mail Addresses

When a visitor gives us an e-mail address while placing an order, signing up for our newsletter, or when visitors send us e-mail correspondence, we retain the visitor’s e-mail address. We do not sell, share or trade visitors’ email addresses.

Opt-Out of Receiving promotions

You can opt out of receiving promotions and discount coupon emails very easily through your account. You can also opt-out of each email simply by clicking the Unsubscribe button usually at the bottom of each email. A 3rd way is to simply send us an email at hello@ohitbalm.com with your valid opt-out email address.

Visitor-Keyed Information

We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number).

Mailing Addresses

Visitors who give us their mailing address online will only receive mail contact from us with information regarding orders they have placed online.

Telephone Numbers

Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

Credit Card Information

When you submit your credit card info on our website, we instantly verify and get approval from our bank. If you choose to save the credit card in your account, in order to save time, then the information is actually saved with the bank and not anywhere on our servers. This provides added credit card security. If you do not choose to have the card number saved then the information is discarded once the order is confirmed and not saved anywhere on our servers.

Ad Servers

Hitbalm.com does not have arrangements with any ad server companies for this Website.


We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.


If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.

All website content

All content on this website is copyrighted and trademarked material and property of HitBalm.com and is not available for use by any other organization or person without express permission from HitBalm.com.


All unopened items are fully refundable within 30 days.

After 30 days, at our discretion, we may issue a Hit! Balm gift certificate for the items in question in lieu of refunds.

Exceptions for Refunds:

We are unable to accept returns or issue refunds on open products unless there is a product defect.

We reserve the right to limit future sales to customers who have a history of returning products without defects or damage.

Special Notice for Customer Shipping Goods outside the USA

We do not ship outside of the United States. Sorry.

If you have any questions, please contact us at hello@hitbalm.com