Refund policy

MONEY BACK GUARANTEE & RETURN POLICY

Last updated: July 2026

We want you to feel confident trying Hit! Balm.

If you're not satisfied with your Hit! Balm purchase, please contact us at hello@hitbalm.com within 30 days of receiving your order. Our team will review your request and provide return instructions when applicable.

Please do not send a return without first contacting us. Returns must be authorized by our team and sent according to the return instructions provided.

30-DAY MONEY BACK GUARANTEE

Eligible Hit! Balm products may be returned within 30 days of delivery for a refund of the eligible purchase price.

Approved refunds are generally issued after the returned product has been received and reviewed by our team.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an error by The Hit Balm Company, Inc. or the product arrived damaged or defective.

Refunds are issued to the original payment method when possible. Please allow additional time for your bank or payment provider to process and post an approved refund.

UNOPENED PRODUCTS

Unopened and unused products may be returned within 30 days of delivery, subject to the terms of this policy.

Products must be returned in their original condition and packaging when reasonably possible.

OPENED PRODUCTS

We understand that you may need to try a product before knowing whether Hit! Balm is right for you.

Eligible opened products may qualify for our 30-Day Money Back Guarantee. However, we reserve the right to decline or limit a refund if more than 50% of the product has been consumed or used, unless the product is damaged or defective.

PURCHASES OF MULTIPLE IDENTICAL PRODUCTS

If two or more of the same product are purchased in a single order, our Money Back Guarantee generally applies to one opened product of that type.

Any additional identical products must remain unopened and unused to be eligible for return, unless the products are damaged or defective.

This policy helps prevent excessive product use or consumption before a return request is submitted.

RETURNS AFTER 30 DAYS

Return or refund requests submitted more than 30 days after delivery are not guaranteed.

At our discretion, The Hit Balm Company, Inc. may offer store credit or a Hit! Balm electronic gift card in place of a refund.

Any store credit or gift card offered after the 30-day return period is provided on a case-by-case basis and does not create an obligation to provide the same accommodation for future purchases.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible at hello@hitbalm.com.

Please include your order number and, when requested, photographs of the product, packaging, or shipping materials so our team can review the issue.

Approved damaged, defective, or incorrect product claims may be eligible for a replacement, refund, or other appropriate resolution.

RETURN SHIPPING

When a return is approved, we will provide return instructions.

Depending on the reason for the return, your return may be shipped through USPS, UPS, or another carrier identified on the return shipping label.

Please securely package the returned products and remove or completely cover any previous shipping labels and barcodes.

If a return tracking number is provided, we recommend keeping the tracking information until your return has been received and processed.

RETURN ABUSE AND EXCESSIVE RETURNS

The Hit Balm Company, Inc. reserves the right to decline a return, limit the Money Back Guarantee, or restrict future purchases in cases involving suspected fraud, return abuse, excessive returns of non-defective products, misuse of promotional offers, or other activity inconsistent with the purpose of this policy.

Any such determination will be made based on the circumstances of the account and transaction and subject to applicable law.

SUBSCRIPTIONS

Canceling a subscription does not automatically cancel, return, or refund an order that has already been processed or shipped.

Subscription orders are subject to this Money Back Guarantee and Return Policy unless otherwise stated.

Please review our Purchase Options Cancellation Policy for information about canceling or managing future recurring orders.

HOW TO REQUEST A RETURN

To request a return, please email:

hello@hitbalm.com

Please include:

• Your name
• Your order number
• The product you would like to return
• A brief description of the reason for your return

Our team will review your request and provide the appropriate next steps and return instructions.

QUESTIONS?

We're here to help.

The Hit Balm Company, Inc.
12655 W Washington Blvd, Ste 204
Los Angeles, CA 90066
United States

Email: hello@hitbalm.com
Website: hitbalm.com