Shipping policy
SHIPPING POLICY
Last updated: July 2026
We know you're excited to receive your Hit! Balm goodies! Our team works hard to carefully process, pack, and ship every order as quickly as possible.
ORDER PROCESSING
Once your order is received, it is typically processed and prepared for shipment within 1–3 business days.
Orders are processed Monday through Saturday, excluding holidays.
Processing time begins after your order is successfully placed and payment is confirmed. During high-volume sales, promotions, product launches, or holiday periods, processing times may be slightly longer.
Please note that processing time is separate from carrier transit and delivery time.
ESTIMATED ORDER-TO-DELIVERY TIME
Most Hit! Balm orders arrive within approximately 3–10 days from the date the order is placed.
Delivery times vary based on the shipping destination, carrier service, processing time, and other circumstances that may affect transit.
As a general estimate:
• West Coast orders may arrive in approximately 3–5 days from order placement.
• East Coast orders may take up to approximately 10 days from order placement.
Once an East Coast order has been processed and shipped, carrier transit time is typically around 5 days.
These timeframes are estimates and are not guaranteed. Actual processing and delivery times may vary.
SHIPPING CARRIERS
Most Hit! Balm orders are shipped through the United States Postal Service (USPS). We may also use UPS or another shipping carrier when appropriate based on the order, destination, or available shipping service.
The shipping carrier and available tracking information for your order will be provided in your shipping confirmation email.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow time for your tracking information to update after your package has been processed by the shipping carrier. In some cases, tracking updates may take 24–48 hours to appear.
Tracking information, estimated delivery dates, and delivery statuses are provided by the applicable shipping carrier and may change while your package is in transit.
SHIPPING AND DELIVERY DELAYS
While The Hit Balm Company, Inc. works hard to process and ship orders promptly, carrier delays may occur.
Weather, holidays, high shipping volumes, transportation disruptions, carrier service interruptions, and other circumstances outside our reasonable control may affect transit and delivery times.
Once a package has entered the carrier's network, actual transit and delivery times are determined by the shipping carrier.
If your package appears delayed, please contact us. We will do everything reasonably possible to help review your tracking information and assist with the next steps.
LOST OR MISSING PACKAGES
If you believe your package has been lost in transit, please contact us at hello@hitbalm.com with your order number.
We will review the available tracking information and work with the shipping carrier when appropriate.
In some cases, we may ask you to allow additional time for the carrier to update tracking or complete delivery before a package can be considered lost.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, we recommend:
• Checking around your delivery location, including porches, side doors, mailboxes, and other secure delivery areas.
• Checking with household members, neighbors, front desk staff, or building management.
• Allowing a short period of time for final delivery, as carrier tracking may occasionally update before a package is physically delivered.
If you are still unable to locate your package, please contact us and we will help review the available delivery information.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed once an order has been processed or shipped.
The Hit Balm Company, Inc. is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
Additional shipping charges may apply if an order is returned and must be reshipped due to an incorrect or incomplete address.
QUESTIONS ABOUT YOUR SHIPMENT?
We're here to help!
If you have questions or concerns about your shipment, please contact us with your order number and we'll do our best to assist you.
The Hit Balm Company, Inc.
12655 W Washington Blvd, Ste 204
Los Angeles, CA 90066
United States
Email: hello@hitbalm.com
Website: hitbalm.com